Returns & Warranty
RV Warehouse strives to provide you with the best possible warranty policies in the business. All goods purchased from RV Warehouse are covered by the original manufacturer's warranty which is usually from 1-2 years from date of purchase. Please consult with us regarding a specific manufacturer's warranty policy.
Simply contact us on 1800 612 672 and we will assist you through our warranty process.
Within 30 days of delivery, you may return any product purchased from RVWarehouse.com.au provided that the merchandise is in new condition with original packaging and accessories unless otherwise stated. All returned mechandise is subject to a 15% restocking fee. If you are returning a non-defective product, you must pay return shipping fees. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. Customized merchandise is nonreturnable and nonrefundable. Customized merchandise returned by the customer will be sent back at the customers expense.
All returns must include the following:
- Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
- Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
- Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.
- Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
- Manufacturer tags
Returns must meet ALL applicable criteria
- If your returned product does not match all applicable criteria listed below, it will be rejected by our returns department and returned back to you at the customers expense. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufactuers allow us no room to make exceptions.
- Returns must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
- Returns must be complete.
- If your return is not complete, it will be rejected by our returns department and returned back to you at the customers expense.
To return merchandise, please click on the order you wish to return in your account, then click on "Return items".